Shipping policy

Do you ship worldwide, and how much does shipping cost?

Yes, we ship worldwide. All orders include free shipping with tracking.

How long does shipping and processing take?

Worldwide: 5-12 business days.

This is based on average delivery times across our orders — some arrive sooner, others may take slightly longer, particularly if held up in customs.

Processing time: Orders may take 1-3 business days to process before shipping. We do not process or ship orders on Sundays.

How do I track my order?

Once your order ships, you'll receive an automatic email with a tracking link. If you don't receive this within a few days of your shipping confirmation, don't worry — just contact us at support@victorwilliampolo.com and we'll help.

Unexpected delays

Occasionally, delivery may take longer than the estimate above, most often due to international customs clearance, which is outside our control. If your package is taking longer than expected, contact us at support@victorwilliampolo.com and we'll help resolve it.

Delivered but not received

We're not responsible for orders marked as delivered by the courier to the correct address provided at checkout. If your order shows as delivered but you haven't received it, please report it as lost or stolen to your local courier first, then contact us at support@victorwilliampolo.com with their verification — we'll arrange a reshipment or resolution from there.

Incorrect or incomplete address

If a reshipping fee is required due to an incorrect or incomplete address provided at checkout, the customer is responsible for that cost. If the fee isn't paid, we're unable to offer a refund or replacement, as undelivered packages are typically destroyed by the courier.

Non-delivery due to unavailability

If delivery can't be completed because the courier is unable to reach you or the address is inaccessible, any reshipping fees for a second delivery attempt are the customer's responsibility.